Welcome to our FAQ page. We've listened to your feedback and made it easy to find the information you're looking for. Our FAQ is broken down below into four categories: Ordering, Shipping, Returns and Miscellaneous. First listed are the top questions asked:


If you can't find your question above, look in one of the categories below:






What are your shipping fees?

Here are our shipping rates:

Order Total Ground
  Delivery in 5-7 Business Days
1 item $6.00
2 items $6.00
3 items $6.00
4 items $6.00
5+ items $6.00

When will my order be shipped? When will it arrive?

If your order was placed Monday thru Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 2:00pm PST, the order may be shipped the same day, if not it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select. We do offer Saturday Delivery.

What's the status of my order? How do I track my order?

Once you have placed an order, you can check on its status at any time. To track your order from this page, go here. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

What are your Customer Service hours during Holiday?

11/23 - Black Friday 7:00am - 7:00pm PST
8:00am - 3:00 pm PST
9:00am - 3:00 pm PST
11/26 - Cyber Monday
7:00am - 7:00 pm PST
8:00am - 6:00 pm PST
8:00am - 6:00 pm PST
8:00am - 6:00 pm PST
8:00am - 6:00 pm PST
12/1 - 12/31 8:00am - 6:00 pm PST


Will my credit card be charged immediately?

Yes. Your credit card will be charged once the order is approved, after the checkout process. When you enter your credit card information on the final review page, we'll give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped.

Why should I become a registered user?

You won't have to re-enter your credit card, shipping or billing information; when you place an order they will be filled in automatically. Also, registering makes gift giving simple. Your family and friends' information can be saved in your Address Book, so you can avoid typing in their information each time you send a gift. Click here to register now.

Why did you call or e-mail me to verify my order?

For your own security and protection, if in the normal course of fraud control we find something suspicious regarding your order, we will call to verify your information. Unfortunately, the system does cancel the order within 72 hours if we do not receive a call back from the customer. We are unable to re-instate the order once canceled.

How do I know that my order has been shipped?

When your order has been shipped, we will send you another e-mail with your tracking number and a link to where you can track it online.

How do I change or cancel an order?

To cancel an order you recently completed, please contact customer service at 855-717-3963 or email us at customerservice@afflictionclothing.com. We will make every effort to accommodate your request. However, keep in mind our system is designed to fulfill orders as quickly as possible. These orders are most likely to go out the same day as placing the order. As a result, we cannot cancel or change an order once it has entered the shipping process.

What are my payment options?

We accept Visa, Mastercard, and American Express.

We do not accept international credit cards for orders that are getting shipped to the US. 

Are purchases on this website really tax free?

We collect sales tax only in states where we have a physical office, store or dealer.


What's the difference between "Order Date" and "Ship Date"?

On most websites, "Order Date" and "Ship Date" are not the same. For example, if you place an order on Friday at 11:00pm PST, your package will not ship until after the weekend. When you place an order, you'll see an "Estimated Ship Date" on the order page. If you opted for 2nd Day Shipping, you will receive your package two days after it ships. In some cases, this does not necessarily mean two days after you placed the order. Although most orders are shipped the same or the next day, please take weekends and holidays into account when considering the shipping date.

Do you ship to PO boxes or APO/FPO addresses?

We only ship orders with PO Boxes and APO/FPO addresses through USPS Ground shipping. We are unable to expedite any of these orders through FedEx Overnight and FedEx 2 Day. If you need your order expedited, we recommend placing the order with a physical address.

If I send my package as a gift, will the recipient receive the invoice?

Yes, The invoice is always be included in the package for return/exchange purposes. We do not provide the prices next to the items on the invoice.

What are the shipping cutoffs for the Holiday Season?

2018 Holiday Season Cutoffs

Dec. 10 - FedEx Smartpost
Dec. 14 - Ground
Dec. 17 - Home Delivery
Dec. 19 - Express Saver (3-Day)
Dec. 20 - 2-Day
Dec. 21 - Priority Overnight
U.S. Postal Service
Dec. 17 - First Class Mail Service (3-Day)
Dec. 20 - Priority Mail Service (2-Day)
Dec. 21 - Priority Mail Express Service  (Overnight)

Do you require signature upon delivery?

Due to increased delivery risks during the holiday sales period, we automatically require signature upon delivery for all orders greater than $200. If you wish to remove this added security measure please reach out to customerservice@afflictionclothing.com or 1 (855) 717-3963 within 24 hours of placing your order and we will try our best to accommodate the request.


What is your return/exchange policy?

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Affliction Clothing will issue a refund within 30 days of purchase in the form and amount tendered for the original transaction.

We do not accept ANY returns on DISCOUNTED or SALE products.

All returns or exchanges must be unwashed, unworn, unused and in their original condition with receipt and tags attached.

Affliction Clothing gift certificates are non-refundable.

We will only refund shipping charges if we sent the wrong item or the item sent was defective. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange. The return/exchange value is determined by the last retail price of the item.

Please note: We do not accept returns on products that were not purchased via this website.

Please use the most economical shipping method for your return. We do not refund you for shipping expenses.

Return Policy

  • You may return most new items within 60 days of your original purchase.  For the Holiday Season, January 31st 2019 is the last day returns may be accepted for those items. Return labels may be provided if the return is a result of our error (you received an incorrect or defective item, etc.).
  • All Return Items must be returned in a new, unworn, and unwashed condition. (All original tags and accessories must still be attached.) If tags are missing, product will not be accepted under any circumstances.
  • If returning an item due to being defective, please send images of the item to customerservice@afflictionclothing.com to receive a shipping label.
  • We do not accept returns on Swimwear.  This includes Bikini tops/bottoms and boardshorts.
  • No returns on Items that are on Sale. (This includes all discounted items purchased during our Black Friday, Cyber Monday, Holiday, and End of Year Sales)


*You should expect to receive your exchanges within four weeks of giving your package to the return shipper. However, in many cases you may receive your exchanges more quickly.  This time period includes the transit time for us to receive your return from shipper (5-10 business days), the time it takes us to process your return once we receive it (3-5 business days), and the time is takes to deliver your package by the shipper. 

Once we receive the return item(s) they will be inspected and processed within 7-14 business days.  If there is a refund due, a credit will be issued in the original form of payment.

If you have any questions or concerns, please feel free to contact us at (855)717-3963.

Final Sale Policy:

*All discounted sale items are final sale. We will only accept returns for exchanges on defective items.  If returning defective items, please send images of the damaged item(s)  to customerservice@afflictionclothing.com .

*No refunds on discounted sale items, no exceptions.

Where do I ship my return/exchange?

Affliction Clothing Store
ATT: Returns
1799 Apollo Court
Seal Beach, CA 90740

How should I ship my return/exchange?

Include the Return Form in the box, and return to:
Affliction Clothing Store
ATT: Returns
1799 Apollo Court
Seal Beach, CA 90740

Pack and seal your box securely, in the original package if possible. Please include the Return Form in your box. You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Affliction Clothing is not responsible for return merchandise lost during shipping. Packages must be returned prepaid. We do not accept COD. If the product is damaged, please reach out to Customer Service (link) or call 1.855.717.3963  to receive a prepaid shipping label.

When will my credit card be refunded?

Once your package has been received, your refund or exchange will be processed within 7-14 business days. If there is a refund due, a credit will be issued in the original form of payment.

The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. When processing your exchange we automatically credit you in the original form of payment and reauthorize a new payment for your exchange. If you have used a banking or debit card your financial institutions policies may result in a non-sufficient funds charge if you are executing a return/exchange.

How many promos can I apply to my order?

Only one promo code or deal can be applied per order. No two promo or deal combinations can be applied in the same order. All Sale items are excluded from the use of promo codes.

I bought your product on eBay, is it authentic?

We have been getting hundreds of complaints from customers who have purchased on eBay (or other auction/websites) in regards to counterfeit products. To be sure that you're not buying a counterfeit product, we suggest you shop on our website or from one of our authorized retailers.

Can you tell me when new products or special promotions are announced?

Yes. Simply register with us and you will be eligible to receive e-mail updates on new products, sales, events and other special announcements.

back to top

Where is the nearest store near me?

Searching for a store near you that sells our products is easy, just go to our Store Locator.  

back to top

Are the products on the website the same as in the stores?

Yes. Although our website may have a greater selection than a store in your area, the products are the same. To find a store in your area,

go to this page


back to top

customer service department

If what you're looking for is out of stock, they may be able to help you in terms of when the product will be available.

What is your privacy policy?

We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. For more details on our privacy policy,

click here


Is my personal and credit card information safe on your website?

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

back to top


Can my order be delivered internationally?

Yes. We are pleased to provide an enhanced international shopping experience for customers in over 100 countries and territories, with support for many more coming soon. International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping, and much more. 

How will I know how much my order will cost?

Just add items to your basket and click select to check out. Affliction calculates and displays the order total in your preferred currency, including all shipping costs from our warehouse(s) in the United States to your selected international destination. Affliction does not charge any applicable duties and taxes imposed by the customs and revenue authorities in the destination country. This is the responsibility of the customer. There are different costs per destination, but we strive to keep the charges as minimal as possible.

Are there any additional costs that will be due upon receipt of my order?

The order total presented at checkout is the exact amount you’ll be billed by Affliction, however, there may be additional costs due upon delivery, depending on the country.

What are my international shipping options?

The following is a summary of delivery promises for our international orders. You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.

Destination Delivery Promise
United Kingdom
Australia and New Zealand
Central America and the Caribbean
South America
Hong Kong
Republic of Korea
South Asia
Africa and the Middle East
Russian Federation
5-12 business days
5-7 business days
5-10 business days
5-10 business days
5-10 business days
5-6 business days
5-7 business days
5-8 business days
5-8 business days
5-8 business days
5-8 business days
5-8 business days
5-8 business days
5-7 business days
5-7 business days
5-10 business days
5-6 business days
5-15 business days

How much does international shipping cost?

International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country.

When am I billed?

Your credit card will be billed at the time your order is placed.

How much duty and taxes are charged on international orders?

Duties (or customs tariffs) are set by the destination country customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise . International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order.

Are there any items that cannot ship to my country because they are restricted?

If for some reason there are any items that cannot be exported from the United States or imported into your destination country selection, Affliction will notify you after the checkout process.

Do you ship to US military addresses (APO/FPO)?

Orders shipping to US military addresses should go through our domestic checkout, as they are not subject to the same costs and logistics flows as our other international orders. To do this, you should shop as if shipping to an address within the United States.

What will my credit card statement say?

Your credit card will be billed by Affliction and your credit card statement will read “Affliction Holdings, LLC”.

Who should I contact if I have questions relating to my order after I have made a purchase?

Please contact us at customerservice@afflictionclothing.com or 1-855-717-3963 and Affliction Clothing will gladly assist you with any questions relating to your international order.

What is your return policy for international orders?

All International returns and exchanges must have a RMA number to be accepted. to get a RMA number please call 855-717-3963. You can also e-mail our customer service department at customerservice@afflictionclothing.com. Refund amounts for returned items will be credited to you in the same currency and using the same exchange rate as your original order .

back to top

Size Chart