FAQ

ORDERS

To cancel an order you recently completed, please contact customer service at 855-717-3963 or email us at customerservice@afflictionclothing.com. We will make every effort to accommodate your request. However, keep in mind our system is designed to fulfill orders as quickly as possible. These orders are most likely to go out the same day as placing the order. As a result, we cannot cancel an order once it has entered the shipping process. You will need to wait for the order to arrive and issue a return.

You won't have to re-enter your credit card, billing, or shipping information. They will be filled in automatically.

As well, registering makes gift giving easier. Your friends and family's information can be saved in your address book.

Don't forget to sign up with our Rewards Program. If you purchase frequently, you can earn points to get discounts, free shipping offers, and exclusives. Join our Rewards Program to get started!

Some orders we receive may be flagged as suspicious. For our customers' security and protection against fraud, we may need verification from the customer. 

If we do not get response within 72 hours, the order will be cancelled automatically. 

Yes. Your credit card will be charged once the order is approved, after the checkout process. When you enter your credit card information on the final review page, we’ll give you an order confirmation number. You will also immediately receive an email confirming that your order has been received. We will send you another email to notify you when your order has been shipped.

Your credit card statement will be billed by Affliction and your credit card statement will read “Affliction Holdings LLC.”

Your credit card will be billed at the time your order is placed. If you receive an order confirmation within a few hours, your order is good. If you haven’t, it may be under fraud verification. Please contact customer service as soon as possible. 

When your order has been shipped, we will send you a shipping confirmation email with your tracking number and a link to where you can track it online.

We accept Visa, Mastercard, American Express, Discover, Shopify Pay, Apple Pay, Google Pay, Paypal, and Amazon Pay.

We do not accept international credit cards for orders that are getting shipped out of the US.

We collect sales tax only in states where we have a physical office, store or dealer.

Please contact us at customerservice@afflictionclothing.com or (855) 717-3963 and we will gladly assist you with any questions related to your order.

SHIPPING

United States:

1) USPS Standard Shipping = $5.00
2) Fedex ground shipping = $10.00
3) Fedex 3-Day Shipping = $15.00
4) Fedex 2-Day Shipping = $20.00
5) Fedex Overnight Shipping = $25.00

For orders using FedEx Ground Shipping, please click here for estimated delivery dates to your location.

Canada:

1) USPS International Shipping = $30.00 + Tax & Duties Upon Arrival

International:

1) USPS International Shipping = Calculated at Checkout (Varies By Country) + Tax & Duties Upon Arrival

If your order was placed Monday through Thursday, it may be shipped the same day, but most likely the day after.

If your order was placed Friday prior to 12:00pm noon PST, the order may be shipped the same day. If not, it will be shipped on Monday.

Within 1 Business day of ordering, you will receive an email confirmation with your tracking number once your order has shipped. If you haven't received this, your order may have been flagged for possible fraud. Please call Customer Service at 1.855.717.3963 to verify your order. 

We ship from Southern California. Addresses in the West Coast may have faster deliveries compared to addresses in the East Coast, Alaska, Hawaii, and APO/FPO. 

International orders should expect up to 12 business days to deliver to the associated country. however, your package may be stuck at customs for an undetermined amount of time, and it may be awaiting further duties and taxes. Please call your national carrier to get an update on your package. 

USPS Standard Shipments should be delivered within 2-7 business days from the date shipped, depending on location. 

FedEx Ground Shipments should be delivered within 1-6 business days from the date shipped, depending on location. 

FedEx 3-day, 2-day, and Overnight should be delivered within 1-3 business days from the date shipped, depending on location. 

Note: Holidays, High Volume Seasons, or inclement weather may delay shipping. Feel free to call or email Customer Service to get an update on your order. 

Once you have placed an order, you can check on its status at any time. To track your order, click here. Once an order has shipped, you will receive a shipping confirmation email that will contain your tracking number and carrier.

For international orders, please contact your national carrier if your order has been delivered to your country. 

On most websites, “order date” and “ship date” are not the same. For example, if you place an order on Friday at 11:00 PM PST, your order will not ship until after the weekend. If you opted for 2-day shipping, you will receive your package two business days after it ships. In some cases, this does not necessarily mean two days after you placed the order. Although most orders are shipped the same or the next day, please take weekends and holidays into account when considering the shipping date.

We only ship orders with PO boxes and APO/FPO addresses through USPS ground shipping. We are unable to expedite any of these orders through Fedex overnight, Fedex 2-day, or Fedex express saver. If you need your order expedited, we recommend placing the order with a physical address.

Orders shipping to U.S. military addresses should go through our domestic checkout, as they are not subject to the same costs and logistics flows as our other international orders. To do this, you should shop as if shipping to an address within the United States. We ship to APO/FPO using USPS.

Yes, the invoice is always included in the package for return/exchange purposes. We do not provide the prices next to the items on the invoice.

Due to increased delivery risks during the holiday sales period, we automatically require signature upon delivery for all orders greater than $200. If you wish to remove this added security measure please reach out to customerservice@afflictionclothing.com or (855) 717-3963 within 24 hours of placing your order and we will try our best to accommodate the request.

We ship to the following countries: Australia, Austria, Belarus, Belgium, Brazil, Bulgaria, Canada, Chile, Denmark, Estonia, Finland, France, Germany, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Oman, Russia, Serbia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Kingdom

Please note that all international orders are subject to delays due to borders and customs policies of certain countries. If your order takes longer than 12 business days, please contact your national carrier with your tracking number.

International shipping is calculated at checkout based on a number of factors, including: the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country.

The order total presented at checkout is the exact amount you’ll be billed by Affliction. However, there may be additional costs due upon delivery, depending on country.

Duties (or customs tariffs) are set by the destination country customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise. International taxes (such as value added tax, or VAT) are set by the destination country.

Some items like fragrances may not be able to ship outside of the U.S. If for some reason there are any other items that cannot be exported from the U.S. or imported into your destination country selection, Affliction will notify you after the checkout process.

RETURNS & EXCHANGES

If you have any problem with any items(s) and wish to return or exchange, please see below for our guidelines and procedures:

You may return most new items within 30 days of your original purchase.

SOME ITEMS MAY NOT BE ELIGIBLE FOR RETURNS. these include: mystery bags, gift cards, and custom made-to-order items.

we do not provide returns or exchanges to international orders. if there is an issue with your international order, please contact customer service and we will try to resolve it.

All returned items must be in new, unworn, and unwashed condition. All original tags and accessories must still be attached.

1) Contact customer service via phone or email with your order number and whether you are requesting an exchange, store credit, or a full refund.

For returns, a $5 shipping fee will be deducted from your total refund. Customer service will email you a return label.

For exchanges & store credit, the $5 shipping fee will be waived. Exchanges are also acceptable for different products of equal or less value. Customer service will email you a return label. 

For defective items that are returned, the $5 shipping fee is waived if affliction verifies the product was defective when we receive it.

2) Fill out the return form that came with your package and clearly list the product you are returning or exchanging, and the reason code for why. If you would like store credit, please note that you are exchanging for store credit. Click here to print a copy of our return form.

3) Ship the item(s) back to us. If you use your own return label, please address the package to:

Affliction clothing
Attn: returns
1799 apollo ct.
Seal beach, ca 90740

4) Once we receive eligible return item(s) they will be inspected and processed within 2-3 business days.  Exchanges and store credit may be processed for the customer in this time. If there is a refund due, a credit will be issued in the original form of payment, minus any applicable shipping fees.

Affliction clothing only accepts returns/exchanges for merchandise purchased from our online store, www.afflictionclothing.com. All merchandise purchased from third party distributors must be returned to the respective distributor. Merchandise purchased from affliction clothing retail locations can be returned/exchanged at any affliction clothing retail location.

If you have any questions or concerns, please feel free to contact us at 1 (855) 717-3963 or email customerservice@afflictionclothing.com

For U.S. Customers, please email customerservice@afflictionclothing.com to request a return label.

for returns, a $5 shipping fee will be deducted from your total refund. customer service will email you a return label.

for exchanges & store credit, the $5 shipping fee will be waived. exchanges are also acceptable for different products of equal or less value. customer service will email you a return label.

for defective items that are returned, the $5 shipping fee is waived if affliction verifies the product was defective when we receive it.

Fill out the Return Form. You can then request a return shipping label by emailing customerservice@afflictionclothing.com or you can use your own.

Include the return form in the box, and return to:

Affliction Clothing Store
ATT: Returns
1799 Apollo Court
Seal Beach, CA 90740

Pack and seal your box securely, in the original package if possible. Please include the return form in your box, with the reason for your return.

Affliction Clothing is not responsible for return merchandise lost during shipping. Packages must be returned prepaid. We do not accept COD. If the product is damaged, please reach out to customer service at customerservice@afflictionclothing.com or (855) 717-3963 to receive a prepaid shipping label.

Once your package has been received, your refund or exchange will be processed within 7-14 business days. If there is a refund due, a credit will be issued in the original form of payment.

The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. When processing your exchange we automatically credit you in the original form of payment and reauthorize a new payment for your exchange. If you have used a banking or debit card, your financial institutions policies may result in a non-sufficient funds charge if you are executing a return/exchange.

OTHER QUESTIONS

Only one promo code or deal can be applied per order. No two promo or deal combinations can be applied in the same order.

We have been getting hundreds of complaints from customers who have purchased on Ebay (or other third party websites) in regards to counterfeit products. To be sure that you’re not buying a counterfeit product, we suggest you shop on our website or from one of our authorized retailers.

Yes. Simply register with us and you will be eligible to receive email updates on new products, sales, events, and other special announcements. Click here and you can get $10 off your next order just by signing up.

Visit our store locator.

Yes, although our website may have a greater selection than a store in your area.

If what you’re looking for is out of stock, please email customer service and they may be able to answer if we plan on restocking the item.

Also, please fill in the “notify me when this product is available” form. Keep an eye on your email for when this item may be restocked.

No, we do not have physical gift cards.

GIFT CARDS ARE DELIVERED BY EMAIL AND CONTAIN INSTRUCTIONS TO REDEEM THEM AT CHECKOUT.

OUR GIFT CARDS HAVE NO ADDITIONAL PROCESSING FEES.

GIFT CARDS ARE VIRTUAL AND CANNOT BE USED AT ANY RETAIL LOCATION OR EVENT.

GIFT CARDS ARE REDEEMABLE ONLINE ONLY.

We will never share your email address or personal information with any third parties. Any information collected on this website will be used for fraud control order verification or internal marketing purposes only. For more details on our privacy policy, please click here.

Yes. We’ve taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In this secure mode, your device and our server send data back and forth in an encrypted format.